We’re happy to help if a return is needed and appropriate. Please see below for our return policy.
Not all items are eligible for return.
Custom work is non-refundable.
Shipping/handling costs are non-refundable.
Use or modification of a product may invalidate return options.
Returns must be completed within 30 days.
Return shipping costs are buyer’s responsibility.
All items are brand new unless otherwise stated. Please be sure of what you are buying and that the product will work for your instrument or playing needs. If you are unsure, please contact us with questions prior to purchase.
Return shipping must include tracking service and will be completed at Buyer's expense. Tracking information must be provided to Seller. Buyer must make contact and receive instructions as well as a Return Authorization Number (RAN) prior to return shipment. Contact may be made via this website’s Contact Us link or Chat function.
Goods must be returned within thirty (30) days of receipt, at Buyer's expense, in the same condition and with all original packaging as when shipped to Buyer and must be accompanied by Seller's invoice. Some items are ineligible for return as stated in the item description. DO NOT peel off any protective covering from items. DO NOT USE, INSTALL, SOLDER, DAMAGE, MODIFY OR ALTER ITEMS YOU WISH TO RETURN. Depending on the item purchased, any type of use or modification may invalidate your ability to return the item.
Fees or charges may apply and be deducted from the refund amount if items are returned with missing components or in used or damaged condition. Some items are ineligible for return as stated in the item description. Any shipping or handling fees or charges paid by Buyer are non-refundable.
Seller will conduct a full audit and examination of all returned goods. Any use, damage, modification, alteration, missing components, etc. will be documented and a commensurate amount may be deducted from the applicable refund amount. Upon request within 30 days of refund, a report documenting deductions assessed will be provided to the Buyer. Any applicable refund will be applied to the original payment source.
Be sure to inspect your order carefully upon receipt for any shipping damage, fit, color, and general appearance. DO NOT remove any protective film or covering, modify or install the product if it does not meet with your approval for any reason. We pledge to address any problems or concerns you have PRIOR to installation or use. Contact us right away with any questions.
We can process a return of items eligible for return in accordance with our Return Policy so long as product is not installed, used, or modified in any way and all protective covering is intact. We may offer exchanges or replacement parts on an extremely limited basis at our sole discretion. We may decline to accept additional orders after a return to allow time for investigation and return processing. Most problems experienced are simply due to product incompatibility so please read item descriptions carefully and ASK ANY QUESTIONS PRIOR TO PURCHASE.